We require all guests to wear grip socks. If you have existing grip socks (including from another business), we will happily exchange them for a pair of new big green socks free of charge.

Safety and cleanliness are among our top priorities at The Big Green. Our grip socks have been designed and tested to ensure they limit slips across the variety of surfaces in our park (e.g., polished concrete, turf, sports court, climbing walls). Requiring our socks also limits potential hygiene and cleanliness issues inherent in shoe-free play.

No. Parents are never charged to enter the facility. Spectating is always free and we actually encourage parents to just let their kids roam and have fun! Because children in diapers often need extra attention we do require parents to accompany their children age 3 and under throughout the playground. Parents are free to play with their children 3 and under and only need to purchase our grip socks. The only time a parent is charged is if they want to play with their children on the attractions and their children are age 4 or older.

We make canceling extremely easy. Just reach out to our team or click the link on the membership page to fill out the form and we’ll cancel it effective immediately — and you can still continue playing through the end of the current billing cycle.