We require all guests to wear grip socks. If you have existing grip socks (including from another business), we will happily exchange them for a pair of new big green socks free of charge.

Safety and cleanliness are among our top priorities at The Big Green. Our grip socks have been designed and tested to ensure they limit slips across the variety of surfaces in our park (e.g., polished concrete, turf, sports court, climbing walls). Requiring our socks also limits potential hygiene and cleanliness issues inherent in shoe-free play.

Both the basic and premium membership allow guests to stay as long as they would like at the park. The only exception is when the park is at capacity (which can happen on especially busy holidays and weekends).

In the event that the park reaches capacity, members will be limited to 2 hours per visit.

No. Because the family membership includes ‘premium’ memberships there are no black out dates on weekends or holidays.

Parent PlayPass (which allows adults to play on the attractions with their kids) is included in the family membership.

For parents of children 4 and older, a parent PlayPass allows parents to participate with their child on all of our amazing attractions.

Parents of children 3 and under are required to accompany their children in all areas of the playground and are never charged to participate with their children.

We make canceling extremely easy. Just reach out to our team or click the link below to fill out the form and we’ll cancel it effective immediately — and you can still continue playing through the end of the current billing cycle.

No. Parents are never charged to enter the facility. Spectating is always free and we actually encourage parents to just let their kids roam and have fun! Because children in diapers often need extra attention we do require parents to accompany their children age 3 and under throughout the playground. Parents are free to play with their children 3 and under and only need to purchase our grip socks.

The only time a parent needs a PlayPass of their own is if they want to play with their children on the attractions and their children are age 4 or older. PlayPasses for two parents are included in the family membership.

No. Guests of a party are charged as party guests and cannot use their membership to attend a friend’s party for free.